Unblu Scheduled Converstations unterstützen
As you might already know, we recently updated Unblu to version 7 which nows allows us to have what we call "scheduled conversations" (http://docs.unblu.com/en/docs/latest/knowledge-base/new-features-version-7.html#scheduled-conversations). This would be great if we could show the integration of Unblu with Calenso using this new feature. Basically, this would mean that you need to do a couple of changes on your side when you create a conversation. You will need to specify: - the scheduled time: scheduledTimestamp - the initial engagement type as SCHEDULED_CONVERSATION You can then get the visitor link from the conversation data (link of type OPEN_IN_VISITOR_DESK) in the same way as today. When rescheduling a conversation, you will also need to change the timestamp on the Unblu conversation as well. https://www.unblu.com/en/docs/latest/reference/unblu-web-api/#operation/conversationsCreate https://www.unblu.com/en/docs/latest/reference/unblu-web-api/#operation/conversationsSetScheduledTimestamp Do you think this is something you can work on soon? We would like to be able to demo it as soon as possible to some clients. Feel free to reach me if something is not clear or if you need more information. Best regards, Nathalie
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